Complaints/Dispute Resolution
We always strive to reach an agreement with our customers and third parties. Please use our service contact option via support@vearce.com or our other offered service contact options.
The European Commission maintains a platform for online dispute resolution (OS) with further information, which can be accessed on the Internet at the link ec.europa.eu/consumers/odr/. We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.
How the Dispute Resolution Platform Works
The European Commission's arbitration platform aims to resolve cross-border consumer complaints quickly and easily. A multilingual complaint form in all official languages of the EU institutions is used for this purpose. The platform forwards the complaint to the nationally responsible out-of-court dispute resolution body, which then contacts the online provider and attempts to resolve the dispute without going to court.
Contact
We are available by phone Monday through Friday from 11:30 am to 5:00 pm (GMT+01:00) Central European Standard Time.
Responses to emails will be answered within 1 business day.
Phone: +31850604952
E-mail: support@vearce.com